Satisfaction about physiotherapy service among patients with prolapsed lumbar intervertebral disc

Abstract

Purpose: The purpose of the study was to investigate the range of dimensions of the care that patients believe are important in their satisfaction with an episode of physiotherapy. Objectives: To identify the satisfaction about physiotherapy service among patient with prolapsed lumbar intervertebral disc at CRP. Methodology: The study was conducted with qualitative type of research. The purposive sampling procedure & a semi structured face-face interview were used. In depth interview was conducted with 8 individual who had attended an outpatient physiotherapy department at CRP. The data was analysed by using content analysis. Result & Discussion: Out of 8 participants. Among them (20-40) year old patient were percentage of about (62.5) and (40-55) year old participant were percentage of about (37.5) of age. Six separate themes were identified from the study. The themes were Physiotherapy is an effective treatment for prolapsed lumbar disc patient, A physiotherapist spends sufficient time for patient recovery, Physiotherapist behaviour is very well and caring, Physiotherapist provides lots of effort for patient improvement, Hospital environment is friendly for physiotherapy treatment, and Recommendations to extension of treatment time. The study shows that there is clearly a wide range of issues about which patients make judgments in relation to satisfaction. Patients always hope the therapist, who is friendly, communicative, attentive, and cordial & offers them personalized care. They want to someone who is skilled & knowledgeable & able to provide them with a wide range of information about back pain &self-management. Conclusion: Finally, the results indicated that the majority of the patients were satisfied with physiotherapy service for LBP and they rated it as highly satisfactory. Most of them agreed that they would use the same health facilities in future if need arises. Keywords: Prolapsed lumbar intervertebral disc, Low back pain, Physiotherapy, Patient satisfaction.