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The role of total quality management in raising the service quality of public health laboratories in developing countries by Mallapaty, Gabriele Publication: . 60 p; Availability: Items available: (1),

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100 methods for total quality management / by Kanji, Gopal K. Publication: London ; | Thousand Oaks, Calif. : Sage, 1996 . 237 p. : 24 cm. Date: 1996 Availability: Items available: Research (1),

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