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1. Total quality management by Oakland, John S Publication: Oxford : Butterworth Hinemann GB, 1991 . 316 p. : Date: 1991 Availability: Items available: (1),

2. Total quality management by Oakland, John S Publication: Oxford : Butterworth Hinemann GB, 1991 . 316 p. : Date: 1991 Availability: Items available: (1),



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