| 000 -LEADER |
|---|
| fixed length control field |
00503nam a2200181 a 4500 |
| 001 - CONTROL NUMBER |
|---|
| control field |
001132 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
121128s9999 xx 000 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
0749249218 |
| 050 #4 - LIBRARY OF CONGRESS CALL NUMBER |
|---|
| Classification number |
HD30.28,M111 |
| 245 10 - TITLE STATEMENT |
|---|
| Title |
You and your customer book 10 |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
Oxford : |
| Name of publisher, distributor, etc |
Open University, U. K, |
| Date of publication, distribution, etc |
1994 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
77p.:ill |
| 490 1# - SERIES STATEMENT |
|---|
| Series statement |
Open business school the capable manager |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Communicating customers |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| Topical term or geographic name as entry element |
Management communication |
